Support Policy Page
GIFTOPRINT SUPPORT POLICY
(Effective Date: 08-03-2025)
1. CUSTOMER SUPPORT AVAILABILITY
At Giftoprint.in, we are committed to providing excellent customer service. Our support team is available during the following hours:
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM
- Closed On: Sundays & Public Holidays
2. SUPPORT CHANNELS
Customers can reach us through the following channels:
- Email: gift.o.print9@gmail.com (Response within 24-48 hours)
- Phone: 9058971117 (Available during business hours)
- WhatsApp Support: 9058971117 (Quick queries & order updates)
- Social Media: Message us on Instagram & Facebook at @Gift-o-print
3. TYPES OF SUPPORT PROVIDED
Our customer support team assists with:
✅ Order-Related Queries: Order confirmation, tracking, and modifications
✅ Product Information: Details about materials, sizes, and customization options
✅ Returns & Refunds: Assistance with return eligibility and process
✅ Payment Issues: Help with payment failures, refunds, or transactions
✅ Shipping & Delivery: Estimated delivery time and courier tracking
✅ General Inquiries: Assistance with website navigation, offers, and promotions
4. RESPONSE TIME
We aim to provide prompt responses:
- Email Queries: Response within 24-48 hours
- Phone & WhatsApp: Response within 1 business day
- Social Media Messages: Response within 1-2 business days
5. ESCALATION PROCESS
If your issue is not resolved within the expected timeframe, you can escalate it:
1️⃣ First Level: Contact our customer support team through primary channels.
2️⃣ Second Level: Email our support manager at [Insert Email] if no resolution is provided within 3 business days.
3️⃣ Final Level: If unresolved, raise a complaint via [Insert Website Support Link] for priority assistance.
6. FRAUD PREVENTION & SECURITY
- We will never ask for sensitive details like OTPs, passwords, or bank details.
- If you receive a suspicious message or call claiming to be from Giftoprint.in, report it to us immediately.
7. MODIFICATIONS TO POLICY
Giftoprint.in reserves the right to update this Support Policy at any time. Changes will be communicated through our website.
For any further assistance, feel free to reach out! ?
Giftoprint
Giftoprint.in is an e-commerce platform specializing in personalized gifts and custom promotional items. They cater to both individual customers looking for unique presents and businesses seeking corporate gifting solutions. Their product range includes customizable items such as photo frames, mugs, keychains, awards, and other office or personal accessories, allowing customers to create one-of-a-kind products for events, marketing, or special occasions.
